Shipping

How do I track my package after it is shipped?

Once an order is shipped, a tracking number will be provided via email. A separate email from Aftership will also be sent with your own tracking link. You may also track your order via the following web site:
https://www.theslidecase.com/pages/track-order

How long does it take for my order to be shipped?

Please allow between 1-2 business days for us to ship your order. Once we your order is dispatched from our warehouse, you will receive an email with the confirmation and a tracking code. 

Where do you ship to?

We are proud to say that we ship worldwide.

Product Info

Will the cards fall out if my wallet is not full of cards?

No, the Slidecase is designed as if you only had a single card in the wallet, the card will not fall out.

How many cards can the Slidecase hold?

The Slidecase can hold up to 12 cards.

Is the money clip removable?

Yes, you will need a hex key to remove the money clip.

Can I purchase additional plates/inlays to change the color of my wallet?

No, not at this time. We assemble the wallet precisely to ensure it functions properly. We do not recommend taking the wallet apart to change the plates/inlays.

Is the Slidecase waterproof/water resistant?

Yes, our wallet will not be damaged with exposure to water. However, we recommend avoiding prolonged exposure, especially to salt water.

How durable is the Slidecase?

While the Slidecase is designed to be reasonably scratch resistant, we do not recommend having other objects such as keys, key chains, cellphones in the same pocket as the Slidecase. Doing so increases the chance of scratching the surface of the wallet. In terms of durability, in most cases, the Slidecase can hold up to accidental drops well. However, our Limited Lifetime Warranty does not cover such abuse.

Will the Slidecase work with business cards or any paper-based cards?

No, due to the lack of stiffness and sharp corners of business cards or any paper-based cards, they will not work inside the Slidecase. We suggest you clip them to your wallet with the money clip.

Can I put other items in the same pocket where I put my Slidecase?

We advise to not put your Slidecase in the same pocket with other valuables/items such as keys or cellphone. This will minimize the chance of your personal belongings from scratching each other.

Can I sit on the Slidecase?

We do not recommend sitting on wallets in general and highly recommend the Slidecase be stored in the front pocket. In fact, sitting on a wallet can be bad for your health as well. More info: 
https://www.oregonlive.com/health/index.ssf/2012/09/drs_oz_and_roizen_why_sitting.html

Will my cards de-magnetize each other inside the Slidecase?

The chance of your cards de-magnetizing each other is quite slim. The coercivity of the magnetic material in the stripes in most cards is high enough to resist the magnetizing force capable of being applied by another magnetic stripe. In theory, if the magnetic stripes of two cards were right beside each other for a long time, it's possible the cards could become demagnetized. Having said that, we do recommend to have your cards facing the same direction. This eliminates the chance of magnetic stripes facing each other, and greatly reduces the chance of cards demagnetizing each other.

My cards do not fan out properly in the Slidecase. What can I do?

Please note that there's a brief break-in period to the Slidecase. After about 2 weeks of usage, the cards would fan out easily and smoothly. Also, please ensure your Slidecase is not overloaded with too many cards.

How much does the Slidecase weigh?

The weight of the wallet is aroung 63g or 2.2 oz.

Warranty

How long does the warranty last?

Every wallet purchased from our website comes with a lifetime warranty.

What does the warranty not cover?

This warranty does not cover: normal wear and tear of the elastics; scratches on the outer-plates; damages caused by accident, abuse, neglect, shock; improper use or storage of the product; loosening of screws; unauthorized modifications or repairs; loss, theft, or acts of God.

How does I file a warranty claim?

Please contact us at customerservice@theslidecase.com and we would be happy to assist you.

Returns

How do I file a return?

Please us an email to customerservice@theslidecase.com and we'd be happy to assist you.

Do I have to pay for shipping if I wish to return a product?

Yes, for all returns and exchanges we must charge a $8 fee.

Are there any conditions for an item to be returned?

All items must be unused so we can approve your return request. 

Is there a time limit for a return?

You have 14 days since the day that you received it to submit a request. 

In which cases am I eligible for a full refund?

1. The product(s) was broken or damaged.
2. The product(s) was lost in transit.
3. The client received a different product(s) than the one he ordered.